Genshin Impact crashing? The most common fixes involve updating your GPU drivers, verifying the integrity of game files, or lowering your in-game graphics settings. These steps address the most frequent causes: hardware limitations, software conflicts, and overly demanding settings.

Let’s explore these solutions and other potential causes in more detail:

Hardware Problems

If your PC or mobile device’s hardware struggles to meet Genshin Impact’s demands, crashing is likely.

Insufficient RAM

  • Problem: Genshin Impact needs at least 8 GB of RAM to run effectively. Insufficient RAM can lead to crashes, especially during intense combat or in densely populated areas.
  • Solution:
    • Close background applications: Use Task Manager (Windows) or Activity Monitor (macOS) to close unnecessary programs consuming RAM.
    • Upgrade RAM: If you have less than 8 GB, consider upgrading your system’s memory.
    • Check virtual memory (page file): Ensure your system has sufficient virtual memory. Configure this in your system settings (System Properties > Advanced > Performance Settings > Advanced > Virtual Memory).

Overheating GPU (Graphics Processing Unit) or CPU (Central Processing Unit)

  • Problem: Excessive heat can cause performance throttling or system crashes.
  • Solution:
    • Monitor temperatures: Use monitoring software like MSI Afterburner or HWMonitor to track CPU and GPU temperatures. Keep your CPU below 80°C and your GPU below 85°C under load.
    • Improve cooling: Clean dust from fans, add more fans, upgrade your CPU cooler, or reapply thermal paste.
    • Reduce graphics settings: Lowering graphics settings reduces the load on your GPU and CPU.

Outdated or Faulty GPU Drivers

  • Problem: Outdated or corrupted GPU drivers can cause instability and crashes.
  • Solution:
    • Update your drivers: Download the latest drivers from the NVIDIA or AMD website. Use GeForce Experience (NVIDIA) or AMD Radeon Software (AMD) to manage drivers. Choose the “clean install” option.
    • Roll back drivers: If crashing started after a driver update, revert to a previous version.

Software Conflicts and Corrupted Files

Problems can also stem from corrupted game files or conflicts with other software.

Corrupted Game Files

  • Problem: Game files may become corrupted due to download interruptions or storage errors.
  • Solution:
    • Verify game file integrity: Use the game launcher’s verification feature. In the Genshin Impact launcher, click the “Game Files Verification” button. On Steam, right-click Genshin Impact, select “Properties,” go to “Local Files,” and click “Verify integrity of game files.”
    • Reinstall Genshin Impact: If verification fails, reinstall the game completely.

Incompatible Software

  • Problem: Third-party applications can conflict with Genshin Impact.
  • Solution:
    • Disable overlays: Disable in-game overlays from programs like Discord, Overwolf, or MSI Afterburner.
    • Disable or temporarily uninstall conflicting software: Temporarily disable or uninstall potentially conflicting software, including antivirus programs (use caution!).
    • Clean boot: Perform a clean boot to start Windows with only essential services and drivers.

In-Game Settings

  • Problem: Graphics settings that are too high can overload your system.
  • Solution:
    • Lower graphics settings: Gradually reduce graphics settings in Genshin Impact.
    • Adjust frame rate: Reduce the frame rate cap (e.g., from 60 FPS to 30 FPS) to reduce strain on your GPU.

By troubleshooting these potential causes, you can resolve crashing issues. Keep your system updated, monitor hardware temperatures, and adjust in-game settings. Good luck, Traveler!

Safety First: Before attempting any hardware repairs, ensure your device is powered off and unplugged.

Frequently Asked Questions

Why does Genshin Impact keep crashing on my phone?

Mobile crashes often stem from insufficient RAM, overheating, or outdated device software. Try closing background apps, lowering graphics settings, and ensuring your phone’s operating system is up-to-date.

How do I check my computer’s specs to see if it meets Genshin Impact’s requirements?

On Windows, search for ‘System Information.’ This will show your CPU, RAM, and operating system. To find your GPU, search for ‘Device Manager,’ expand ‘Display adapters,’ and note the name of your graphics card. Compare these specs to the game’s minimum and recommended requirements.

Will reinstalling Genshin Impact delete my game progress?

No, reinstalling Genshin Impact will not delete your game progress. Your progress is saved on the game’s servers and linked to your account. As long as you log in with the same account after reinstalling, your progress will be restored.