Why Does Paramount Plus Keep Crashing

Is Paramount Plus constantly crashing? The quickest fix is often to restart your device or check your internet connection. However, the issue could also stem from corrupted app data or even problems on Paramount’s servers. This guide provides step-by-step solutions to diagnose and resolve these frustrating crashes, getting you back to your favorite shows.

Common Causes of Paramount Plus Crashes

Crashes can manifest in various ways: the app freezing, a black screen, error messages (like network timeouts), or the app closing unexpectedly. Here’s a breakdown of potential causes:

Insufficient Bandwidth: Paramount Plus requires a stable internet connection. Lag spikes and dropouts can cause crashes, especially during peak hours.
App Glitches & Bugs: Like any software, the Paramount Plus app can contain bugs that lead to instability. This is more likely with outdated app versions.
Device Overload: If your device is low on memory or experiencing high CPU usage, it can struggle to handle streaming, leading to crashes.
Outdated Software: Running an old version of the Paramount Plus app or your device’s operating system (Android, iOS, Roku OS, Fire OS, etc.) can cause compatibility issues.
Corrupted Cache & Data: The Paramount Plus app stores temporary files (cache) and user data. Corruption can interfere with functionality, leading to crashes.
Server-Side Issues: Sometimes, the problem isn’t on your end. Paramount Plus’s servers might be experiencing downtime or technical difficulties.
DRM (Digital Rights Management) Problems: Occasionally, DRM issues can trigger crashes, particularly on jailbroken/rooted devices or if there are problems with DRM licensing.

Troubleshooting Steps: Fixing Paramount Plus Crashes

Safety First: Before making any significant changes to your devices, ensure you back up important data.

Let’s tackle these issues one by one, starting with the simplest solutions.

1. Check Your Internet Connection

Speed Test: Run a speed test using a service like Speedtest.net to verify you’re getting sufficient download speeds. Paramount Plus recommends a minimum download speed of 4 Mbps for SD content, 8 Mbps for HD content, and 25 Mbps for 4K content.
Restart Your Router/Modem: Unplug both devices, wait 30 seconds, plug the modem back in, wait for it to connect, then plug the router back in.
Switch to Wired Connection: If possible, connect your streaming device directly to your router using an Ethernet cable. A wired connection is generally more stable than Wi-Fi.
Check Wi-Fi Signal Strength: Ensure your device has a strong Wi-Fi signal. Move closer to your router if necessary. Consider upgrading to a dual-band or mesh Wi-Fi system.

2. Force Close and Restart the Paramount Plus App

Android: Go to Settings > Apps > Paramount Plus > Force Stop.
iOS: Double-click the home button (or swipe up from the bottom of the screen on newer iPhones) to access the app switcher. Swipe up on the Paramount Plus app to close it.
Roku: Press the Home button on your remote, highlight the Paramount Plus channel, press the * button, and select “Remove channel.” Then, re-add the channel.
Fire TV: Go to Settings > Applications > Manage Installed Applications > Paramount Plus > Force Stop.

After force-closing, relaunch the Paramount Plus app.

3. Clear the App Cache and Data

Android: Go to Settings > Apps > Paramount Plus > Storage > Clear Cache and Clear Data. Note: Clearing data will sign you out of the app, so you’ll need to log back in.
iOS: iOS doesn’t provide a direct way to clear app cache. You need to uninstall and reinstall the app.

Clearing the cache removes temporary files, while clearing data resets the app to its default state.

4. Update the Paramount Plus App and Your Device’s Operating System

Check for App Updates: Go to the Google Play Store (Android), App Store (iOS), Roku Channel Store, or Amazon Appstore (Fire TV) and check for updates to the Paramount Plus app.
Update Your Device’s OS:
- Android: Settings > System > System Update.
- iOS: Settings > General > Software Update.
- Roku: Settings > System > System Update > Check Now.
- Fire TV: Settings > My Fire TV > About > Check for System Update.

Outdated software is a common cause of compatibility issues.

5. Restart Your Streaming Device

A simple restart can often resolve temporary glitches and free up memory. Power off your device completely (don’t just put it to sleep) and then turn it back on.

6. Reinstall the Paramount Plus App

Uninstalling and reinstalling the app is a more drastic step, but it can often fix stubborn issues. This ensures you’re running a clean installation of the latest version.

7. Check Paramount Plus Server Status

Before further troubleshooting, check if the problem is on Paramount’s end. Use a website like DownDetector to see if other users are reporting outages. If there’s a widespread outage, the only thing you can do is wait for Paramount Plus to resolve the issue.

8. Contact Paramount Plus Support

If none of the above steps work, contact Paramount Plus support for assistance. Provide them with detailed information about the crashes you’re experiencing, including any error messages, your device type, and the troubleshooting steps you’ve already taken.

By systematically working through these troubleshooting steps, you can significantly increase your chances of resolving those frustrating Paramount Plus crashes and getting back to your favorite shows and movies.

Frequently Asked Questions