Why Does Genshin Impact Keep Crashing? Troubleshooting and Solutions

Genshin Impact, despite its stunning visuals and captivating gameplay, can sometimes be plagued by crashes. These crashes can be frustrating, interrupting your adventures in Teyvat. Several factors can contribute to these unexpected interruptions, ranging from hardware limitations to software conflicts. Understanding the root causes is the first step toward resolving the issue and ensuring a smoother gaming experience.

Common Causes of Genshin Impact Crashes

Before diving into specific solutions, let’s examine the most frequent culprits behind Genshin Impact crashes:

  • Insufficient Hardware: Genshin Impact is a demanding game, and running it on a device that doesn’t meet the minimum system requirements can lead to frequent crashes. This is often related to the GPU and memory.
  • Outdated Drivers: Graphics card drivers are crucial for optimal game performance. Old or corrupted drivers can cause instability and crashes.
  • Software Conflicts: Other programs running in the background may interfere with Genshin Impact, leading to conflicts and crashes. Overlay programs are often the source of these conflicts.
  • Corrupted Game Files: Damaged or incomplete game files can trigger crashes. This can happen during installation or updates.
  • Overheating: Over prolonged gaming sessions, your device might overheat, leading to performance degradation and eventual crashes. Both CPU and GPU overheating can cause crashes.
  • Network Issues: Although less frequent, unstable or slow internet connections can sometimes cause the game to crash, especially during loading screens or co-op sessions.
  • Operating System Issues: An outdated or corrupted operating system may cause instability.

Troubleshooting Steps to Fix Genshin Impact Crashes

Now that we’ve identified the common causes, let’s explore the solutions:

1. Verify System Requirements

Ensure your device meets the minimum and recommended system requirements for Genshin Impact. These requirements can be found on the game’s official website or the platform you downloaded it from.

  • Operating System: Windows 7 SP1 64-bit or Windows 8.1 64-bit or Windows 10 64-bit
  • Processor: Intel Core i5 or equivalent
  • Memory: 8 GB RAM
  • Graphics: NVIDIA GeForce GT 1030 or equivalent
  • DirectX: Version 11
  • Storage: 30 GB available space

2. Update Graphics Card Drivers

Updating your graphics card drivers to the latest version is a crucial step. Visit the NVIDIA, AMD, or Intel website to download and install the latest drivers for your specific graphics card.

  • NVIDIA: Go to the NVIDIA website and find the “Drivers” section to download the latest drivers.
  • AMD: Go to the AMD website and find the “Support & Drivers” section to download the drivers.
  • Intel: Go to the Intel website and find the “Support” section to download the drivers.

3. Close Background Applications

Close any unnecessary applications running in the background to free up system resources. Pay special attention to overlay programs such as Discord, MSI Afterburner, and Rivatuner. These programs can sometimes conflict with the game.

4. Repair Game Files

Genshin Impact has a built-in repair tool that can fix corrupted game files.

  • PC: Open the Genshin Impact launcher and click on the “Repair” button. Follow the on-screen instructions to complete the repair process.
  • Mobile: In the Paimon Menu, click “Settings”, then “Resources”, then “Repair Game”.

5. Adjust Graphics Settings

Lowering the graphics settings can significantly improve performance and reduce the likelihood of crashes, especially on less powerful devices. Reduce the graphics quality, resolution, and special effects in the game settings.

6. Monitor Device Temperature

Use monitoring software (such as MSI Afterburner) to track your CPU and GPU temperatures. If your device is overheating, try improving cooling by cleaning dust from the fans, using a laptop cooling pad, or reducing the ambient temperature.

7. Reinstall Genshin Impact

If none of the above solutions work, consider reinstalling Genshin Impact. This will ensure a clean installation and eliminate any potential issues caused by corrupted or incomplete files. Be sure to back up your save data if necessary, although Genshin Impact typically saves progress to the cloud.

8. Check Internet Connection

Make sure you have a stable and reliable internet connection. Try restarting your router or modem to refresh your connection. If you are using Wi-Fi, consider switching to a wired connection for better stability.

9. Update Operating System

Ensure your operating system is up to date. Install any pending updates to ensure compatibility and stability. In Windows, you can check for updates in “Settings” > “Update & Security” > “Windows Update”.

10. Run as Administrator

Running the game as an administrator can sometimes resolve permission-related issues that cause crashes. Right-click on the Genshin Impact executable file and select “Run as administrator”.

Advanced Troubleshooting Tips

If the basic troubleshooting steps don’t resolve the crashing issue, consider these advanced tips:

  • Check Event Viewer (Windows): The Event Viewer logs system events, including errors and crashes. Review the logs to identify any specific errors related to Genshin Impact.
  • Disable Overclocking: If you have overclocked your CPU or GPU, try disabling the overclock to see if it resolves the crashing issue.
  • Run a Memory Test: Memory errors can cause system instability and crashes. Run a memory test to check for any issues with your RAM.
  • Contact Genshin Impact Support: If you have exhausted all other options, contact Genshin Impact support for assistance. Provide them with detailed information about your system and the troubleshooting steps you have already taken.

Conclusion

Genshin Impact crashes can be a frustrating experience, but by systematically troubleshooting the common causes and implementing the solutions outlined above, you can significantly reduce the frequency of these interruptions and enjoy a smoother gaming experience. Remember to keep your drivers updated, manage background applications, and ensure your device meets the game’s system requirements.