Internet Not Working on Windows 11 But Connected: Troubleshooting Guide

Experiencing the frustration of a ‘Connected, no internet’ message on your Windows 11 system? You’re not alone. This common issue can stem from various sources, ranging from simple configuration glitches to deeper network driver problems. This comprehensive guide provides a structured approach to diagnose and resolve this connectivity conundrum.

1. Initial Checks and Quick Fixes

Before diving into more complex solutions, start with these fundamental checks:

  • Restart Your Router and Modem: This is the golden rule of troubleshooting internet connectivity. Unplug both devices, wait 30 seconds, plug the modem back in, wait for it to fully initialize, and then plug in the router.
  • Restart Your Windows 11 PC: A simple reboot can often resolve temporary software glitches that may be interfering with your network connection.
  • Check the Ethernet Cable (If Applicable): Ensure the Ethernet cable connecting your computer to the router or modem is securely plugged in at both ends. Try a different cable to rule out a faulty cable.
  • Wi-Fi Connection Verification: If you’re using Wi-Fi, double-check that you are connected to the correct network and that you have entered the correct password.

2. Network Troubleshooter

Windows 11 has a built-in network troubleshooter that can automatically diagnose and fix common connection problems:

  • Accessing the Troubleshooter:
    1. Right-click the network icon in the system tray (usually located in the bottom-right corner of your screen).
    2. Select “Troubleshoot problems”.
  • Follow the On-Screen Instructions: The troubleshooter will guide you through a series of diagnostic tests and attempt to resolve any identified issues automatically.

3. IP Address Configuration

An incorrect IP address configuration can prevent your computer from accessing the internet:

3.1. Release and Renew IP Address

  • Open Command Prompt as Administrator:
    1. Type “cmd” in the Windows search bar.
    2. Right-click “Command Prompt” and select “Run as administrator”.
  • **Run the Following Commands (one at a time, pressing Enter after each):
    • ipconfig /release
    • ipconfig /renew
  • Close Command Prompt: After running these commands, check if your internet connection has been restored.

3.2. Manually Configure IP Address (If Necessary)

In some cases, you might need to manually configure your IP address, especially if you have a static IP assigned by your ISP.

  • Access Network Settings:
    1. Open the Settings app (Windows key + I).
    2. Click on “Network & internet”.
    3. Select “Ethernet” or “Wi-Fi” depending on your connection type.
    4. Click on your network connection.
    5. Under “IP assignment”, click “Edit”.
    6. Select “Manual” from the dropdown menu.
    7. Enter the following information (obtain this information from your ISP):
      • IP address
      • Subnet mask
      • Gateway
      • Preferred DNS server
      • Alternate DNS server
    8. Save your changes.

4. DNS Server Issues

A faulty or unresponsive DNS server can prevent you from accessing websites even if you have a valid internet connection.

  • Change DNS Servers:
    1. Follow steps 1-5 from “Manually Configure IP Address” above.
    2. Ensure “Manual” IP settings are selected or select “Automatic (DHCP)”
    3. Enter the following public DNS server addresses:
      • Google DNS:
        • Preferred DNS server: 8.8.8.8
        • Alternate DNS server: 8.8.4.4
      • Cloudflare DNS:
        • Preferred DNS server: 1.1.1.1
        • Alternate DNS server: 1.0.0.1
    4. Save your changes and test your connection.

5. Network Adapter Drivers

Outdated, corrupted, or incompatible network adapter drivers can cause connectivity problems.

  • Update Network Adapter Drivers:
    1. Open Device Manager (search for “Device Manager” in the Windows search bar).
    2. Expand the “Network adapters” category.
    3. Right-click on your network adapter and select “Update driver”.
    4. Choose “Search automatically for drivers”. Windows will attempt to find and install the latest drivers.
    5. If Windows doesn’t find a driver, visit your computer manufacturer’s website or the network adapter manufacturer’s website to download and install the latest drivers manually.
  • Reinstall Network Adapter Drivers: If updating doesn’t work, try uninstalling and reinstalling the driver. Right-click on the network adapter in Device Manager and select “Uninstall device”. Then, restart your computer. Windows will automatically reinstall the driver upon restart.

6. Reset Network Settings

As a last resort, you can reset your network settings to their default configuration. This will remove all saved Wi-Fi passwords and network configurations, so be sure to have your network information readily available.

  • Reset Network:
    1. Open the Settings app (Windows key + I).
    2. Click on “Network & internet”.
    3. Select “Advanced network settings”.
    4. Click on “Network reset”.
    5. Click “Reset now”.
    6. Confirm your decision and restart your computer.

7. Firewall and Antivirus Interference

Sometimes, your firewall or antivirus software might be blocking your internet connection.

  • Temporarily Disable Firewall and Antivirus: Try temporarily disabling your firewall and antivirus software to see if that resolves the issue. If it does, you’ll need to configure your firewall and antivirus settings to allow your network connection.

Conclusion

Troubleshooting internet connectivity issues on Windows 11 can be a methodical process. By systematically working through these steps, you should be able to identify and resolve the root cause of the problem and restore your internet connection.