How to Fix Error WS-45485-6 on PlayStation

Encountering the error code WS-45485-6 on your PlayStation can be frustrating, as it typically indicates an issue with connecting to the PlayStation Network (PSN). This error can prevent you from accessing online games, downloading content, and using other network-dependent features. Fortunately, several troubleshooting steps can help you resolve this problem and get back to enjoying your PlayStation. This guide walks you through various solutions, from basic checks to more advanced fixes.

Understanding Error WS-45485-6

Before diving into the solutions, it’s crucial to understand what might be causing the error. WS-45485-6 usually points to network connectivity problems. These could stem from:

  • PlayStation Network Outage: The PSN servers might be down for maintenance or experiencing an outage.
  • Internet Connection Issues: Problems with your home internet connection, such as a weak signal, router issues, or ISP problems.
  • Incorrect Network Settings: Misconfigured network settings on your PlayStation.
  • Firewall or Router Restrictions: Your firewall or router settings might be blocking the connection to PSN.

Basic Troubleshooting Steps

Start with these simple steps to rule out common issues:

1. Check PlayStation Network Status

Before doing anything else, verify the status of the PlayStation Network. You can do this by:

  • Visiting the official PlayStation Network Service Status page on the PlayStation website.
  • Checking third-party websites that monitor PSN status.

If PSN is down, the only thing you can do is wait until Sony resolves the issue. If the network is up and running, proceed to the next steps.

2. Restart Your PlayStation

A simple restart can often resolve temporary glitches. To restart your PlayStation:

  • Press and hold the PlayStation button on your controller to open the Quick Menu.
  • Select Power.
  • Choose Restart.

3. Restart Your Modem and Router

Restarting your network equipment can resolve connectivity issues. Here’s how:

  • Unplug your modem and router from the power outlet.
  • Wait for about 30 seconds.
  • Plug the modem back in and wait for it to fully power on.
  • Plug the router back in and wait for it to fully power on.

After restarting, check if the error persists.

4. Check Your Internet Connection

Ensure that your PlayStation is connected to the internet. You can do this by:

  • Going to Settings > Network > Test Internet Connection.

This test will check your internet connection status and identify any immediate problems.

Advanced Troubleshooting Steps

If the basic steps don’t resolve the issue, try these more advanced solutions:

1. Configure Network Settings Manually

Sometimes, automatic network configuration doesn’t work correctly. Configuring your network settings manually can help.

  • Go to Settings > Network > Set Up Internet Connection.
  • Choose Use Wi-Fi or Use a LAN Cable, depending on your connection type.
  • Select Custom.
  • Enter the following information:
    • IP Address: Obtain this from your ISP or router settings. If you don’t know it, leave it as automatic.
    • Subnet Mask: Usually 255.255.255.0.
    • Default Gateway: Your router’s IP address.
    • Primary DNS: 8.8.8.8 (Google’s DNS)
    • Secondary DNS: 8.8.4.4 (Google’s DNS)
  • Select Next and continue with the setup, leaving the MTU settings as automatic and choosing Do Not Use for the proxy server.

2. Change DNS Settings

Using different DNS servers can sometimes improve your connection. Google DNS (8.8.8.8 and 8.8.4.4) or Cloudflare DNS (1.1.1.1 and 1.0.0.1) are popular choices. The steps are outlined in the previous section.

3. Update Your PlayStation System Software

Make sure your PlayStation has the latest system software. Outdated software can cause compatibility issues.

  • Go to Settings > System Software Update.
  • Follow the on-screen instructions to update your system.

4. Check Firewall and Router Settings

Your firewall or router might be blocking the connection to PSN. Ensure that the following ports are open:

  • TCP: 80, 443, 3478, 3479, 3480
  • UDP: 3478, 3479

Refer to your router’s manual for instructions on how to open ports.

5. Enable UPnP (Universal Plug and Play)

UPnP allows devices on your network to automatically configure port forwarding. Enable UPnP in your router settings. Consult your router’s manual for instructions.

6. Disable Proxy Server

Proxy servers can sometimes interfere with the connection to PSN. Make sure the proxy server is disabled on your PlayStation.

  • Go to Settings > Network > Set Up Internet Connection.
  • Choose your connection type.
  • Select Custom.
  • When prompted for a proxy server, choose Do Not Use.

7. Reset Your Router to Factory Settings

If all else fails, consider resetting your router to its factory settings. This will erase all custom configurations, so make sure you have your ISP information handy.

  • Locate the reset button on your router (usually on the back or bottom).
  • Press and hold the reset button for about 10-15 seconds.
  • Wait for the router to reset and reconfigure it with your ISP information.

Contact PlayStation Support

If none of the above solutions work, the problem might be more complex, and it’s best to contact PlayStation Support for further assistance. They can provide specific guidance based on your situation.

Conclusion

Error WS-45485-6 can be a nuisance, but by systematically working through these troubleshooting steps, you can often resolve the issue and get back to enjoying your PlayStation. Remember to check the PSN status, restart your devices, and configure your network settings properly. If all else fails, don’t hesitate to reach out to PlayStation Support. Good luck, and happy gaming!