How to Fix “Error Performing Query” on Facebook

Encountering the “Error Performing Query” message on Facebook can be frustrating, disrupting your browsing, posting, or searching. This error typically indicates a problem with Facebook’s servers, your internet connection, browser issues, or even problems with the Facebook app itself. Here’s a comprehensive guide to troubleshooting and resolving this common Facebook error.

Understanding the “Error Performing Query” Message

Before diving into solutions, understanding the root cause is beneficial. This error often pops up when Facebook can’t properly process your request. This could stem from:

  • Server-Side Issues: Facebook’s servers might be temporarily down or experiencing high traffic.
  • Network Problems: A weak or unstable internet connection can interrupt data transfer.
  • Browser Issues: Corrupted browser cache, outdated versions, or conflicting extensions can interfere with Facebook’s functionality.
  • App Problems: Bugs within the Facebook mobile app can cause query errors.
  • Account Issues: Although rare, issues with your specific Facebook account may trigger this error.

Troubleshooting Steps: A Comprehensive Guide

Here’s a breakdown of solutions you can try, starting with the easiest and most common fixes.

1. Check Your Internet Connection

  • Verify Connectivity: Ensure you’re connected to a stable Wi-Fi network or have sufficient mobile data.
  • Run a Speed Test: Use an online speed test to check your internet speed. Low speeds can indicate a problem.
  • Restart Your Router: Power cycle your modem and router. Unplug them, wait 30 seconds, plug the modem back in, wait for it to connect, and then plug the router back in.

2. Check Facebook’s Server Status

  • Down Detector: Visit Down Detector (https://downdetector.com/) and search for Facebook. This site reports outages and problems based on user reports.
  • Other Social Media: Check Twitter or other social media platforms to see if others are reporting issues with Facebook. A widespread outage will be readily apparent.

If Facebook’s servers are down, the only thing you can do is wait for them to resolve the issue.

3. Clear Browser Cache and Cookies

  • Chrome:
    • Click the three dots in the top-right corner.
    • Go to More Tools > Clear Browsing Data.
    • Select “All time” for the time range.
    • Check “Cookies and other site data” and “Cached images and files.”
    • Click “Clear data.”
  • Firefox:
    • Click the three lines in the top-right corner.
    • Go to Options > Privacy & Security.
    • In the “Cookies and Site Data” section, click “Clear Data.”
    • Check “Cookies and Site Data” and “Cached Web Content.”
    • Click “Clear.”
  • Safari:
    • Go to Safari > Preferences > Privacy.
    • Click “Manage Website Data.”
    • Click “Remove All.”

4. Update Your Browser

Outdated browsers can have compatibility issues with Facebook. Make sure you are running the latest version.

  • Chrome: Click the three dots > Help > About Google Chrome. Chrome will automatically check for updates.
  • Firefox: Click the three lines > Help > About Firefox. Firefox will automatically check for updates.
  • Safari: Updates are typically included in macOS updates. Go to System Preferences > Software Update.

5. Disable Browser Extensions

Some browser extensions can interfere with Facebook’s functionality. Try disabling them one by one to see if that resolves the error.

  • Chrome: Go to chrome://extensions. Toggle off extensions to disable them.
  • Firefox: Go to about:addons. Disable extensions from the Extensions tab.

6. Try a Different Browser

If the error persists, try accessing Facebook using a different web browser. This helps determine if the problem is specific to your primary browser.

7. Update the Facebook App (Mobile)

  • iOS: Open the App Store, search for Facebook, and tap “Update” if available.
  • Android: Open the Google Play Store, search for Facebook, and tap “Update” if available.

8. Clear Facebook App Cache and Data (Android)

Clearing the app’s cache and data can resolve issues caused by corrupted files.

  • Go to Settings > Apps > Facebook > Storage.
  • Tap “Clear Cache” and then “Clear Data.” Note: Clearing data will log you out of the app, so you’ll need to re-enter your credentials.

9. Reinstall the Facebook App (Mobile)

If clearing the cache and data doesn’t work, try uninstalling and reinstalling the Facebook app.

  • iOS: Tap and hold the Facebook app icon until it jiggles. Tap the “X” and then tap “Delete.” Then, reinstall from the App Store.
  • Android: Go to Settings > Apps > Facebook > Uninstall. Then, reinstall from the Google Play Store.

10. Restart Your Device

A simple restart can often resolve temporary glitches. Restart your computer, smartphone, or tablet.

11. Check Date and Time Settings

Incorrect date and time settings on your device can sometimes cause issues with secure connections. Ensure your date and time are set to update automatically.

12. Contact Facebook Support

If none of the above steps work, the issue might be related to your specific account. Contact Facebook support for assistance. You can usually find a help section or support portal on the Facebook website.

Preventing Future Errors

  • Keep Your Software Updated: Regularly update your browser, operating system, and Facebook app.
  • Maintain a Stable Internet Connection: Use a reliable internet service provider and ensure a strong Wi-Fi signal.
  • Clear Cache Regularly: Periodically clear your browser cache and cookies.
  • Avoid Excessive Browser Extensions: Only install extensions that you truly need.

By following these troubleshooting steps, you should be able to resolve the “Error Performing Query” message on Facebook and get back to browsing and connecting with friends and family.