How to Fix Errors on Netflix: A Comprehensive Guide

Encountering errors on Netflix can be frustrating, disrupting your movie night or binge-watching session. Fortunately, most Netflix errors are easily fixable with a bit of troubleshooting. This guide provides a comprehensive breakdown of common Netflix errors and how to resolve them, ensuring you can get back to enjoying your favorite content.

Understanding Netflix Errors

Netflix errors often manifest as error codes (e.g., NW-2-5, UI-800-3), accompanied by a brief message. These codes provide clues about the problem’s source, whether it’s a network issue, device problem, or account-related issue. However, even without a specific error code, streaming problems can usually be addressed using these steps.

General Troubleshooting Steps for Netflix Errors

Before diving into specific error codes, try these general troubleshooting steps:

  • Restart Your Device: This is the simplest and often most effective solution. Turn off your streaming device (smart TV, Roku, computer, phone, etc.), wait a few seconds, and turn it back on.
  • Check Your Internet Connection: Netflix requires a stable internet connection. Run a speed test to ensure your connection meets Netflix’s minimum requirements (3 Mbps for standard definition, 5 Mbps for high definition, 25 Mbps for Ultra HD).
  • Restart Your Modem and Router: Power cycle your modem and router by unplugging them from the power outlet, waiting 30 seconds, and plugging them back in. This refreshes your network connection.
  • Close and Reopen the Netflix App: Force quit the Netflix app on your device and reopen it. This can resolve temporary glitches.
  • Update the Netflix App: Ensure you have the latest version of the Netflix app installed. Check your device’s app store for updates.
  • Clear Netflix App Data (if possible): Clearing the app’s cache and data can resolve issues caused by corrupted files. The method varies by device (e.g., in Android settings, find the Netflix app, then tap “Storage” and “Clear Cache” and “Clear Data”). On some smart TVs, you may need to uninstall and reinstall the app.
  • Sign Out and Sign Back In: Log out of your Netflix account and log back in. This can resolve account-related issues.

Common Netflix Errors and Their Solutions

Here are solutions for specific Netflix error codes:

1. Netflix Error NW-2-5: Network Connectivity Issues

This error indicates a problem with your network connection.

  • Solution:
    • Verify Internet Connection: Ensure your device is connected to the internet.
    • Restart Network Devices: Restart your modem and router.
    • Check Wi-Fi Signal Strength: If using Wi-Fi, ensure a strong signal. Try moving closer to the router.
    • Use Ethernet Cable: If possible, connect your device to the router using an Ethernet cable for a more stable connection.
    • Contact Your ISP: If the problem persists, contact your internet service provider to check for outages or network issues.

2. Netflix Error UI-800-3: Corrupted Data on Device

This error often indicates that data stored on your device is corrupted.

  • Solution:
    • Restart Your Device: This might clear the corrupted data.
    • Clear Netflix App Data: Clearing the cache and data can remove the corrupted files. The method depends on your device OS (see instructions above).
    • Reinstall the Netflix App: Uninstall the Netflix app and reinstall it from your device’s app store.

3. Netflix Error 10013: General Connection Error

Error 10013 indicates a general connection problem.

  • Solution:
    • Check Network Connection: Ensure your device is connected to the internet and that your internet is working.
    • Restart Device and Network Devices: Restart your streaming device, modem and router.
    • Update App: Update the Netflix app to the latest version.

4. Netflix Error TVP-805: Title Unavailable

This error means the content you’re trying to watch is currently unavailable.

  • Solution:
    • Check Netflix Status Page: Verify if Netflix is experiencing an outage in your region.
    • Try a Different Title: See if the issue is specific to one title or affects all content.
    • Wait and Try Again Later: The content might be temporarily unavailable due to licensing issues or technical problems. Try again later.

5. Netflix Error M7111-5059: Browser Issues (Computer)

This error commonly occurs on computers and indicates a browser-related problem.

  • Solution:
    • Clear Browser Cache and Cookies: Clear your browser’s cache and cookies.
    • Update Your Browser: Ensure you have the latest version of your web browser.
    • Disable Browser Extensions: Some browser extensions can interfere with Netflix. Disable them and see if the problem resolves.
    • Try a Different Browser: Try watching Netflix on a different web browser.

Contacting Netflix Support

If you’ve tried all the troubleshooting steps and are still experiencing issues, contact Netflix support. You can reach them through their website or app, and they can provide further assistance.

Preventing Future Netflix Errors

To minimize the chances of encountering Netflix errors in the future:

  • Maintain a Stable Internet Connection: Ensure a reliable and fast internet connection.
  • Keep Your Devices Updated: Regularly update your streaming devices and the Netflix app.
  • Clear App Cache Regularly: Periodically clear the Netflix app cache to prevent data corruption.
  • Avoid Overcrowding Your Network: Limit the number of devices using your internet connection simultaneously to prevent bandwidth issues.

By following these troubleshooting steps and preventative measures, you can minimize Netflix errors and enjoy uninterrupted streaming.