How to Fix Error Dolphin 028 in Ubisoft Connect

Error Dolphin 028 in Ubisoft Connect typically indicates a problem with the connection to Ubisoft’s servers. This can be frustrating, preventing you from launching games, accessing online features, or even logging into the platform. Fortunately, there are several troubleshooting steps you can take to resolve this issue. This comprehensive guide covers the most common solutions, from basic checks to more advanced techniques.

1. Check Ubisoft Server Status

Before diving into more complex troubleshooting, the first step is to verify if the issue stems from Ubisoft’s end.

  • Visit the Ubisoft Server Status Page: Ubisoft usually has a dedicated page that displays the status of their servers. Look for any reported outages or maintenance affecting Ubisoft Connect or the specific game you are trying to play.
  • Check Social Media: Monitor Ubisoft’s official Twitter or other social media channels for announcements regarding server issues. Sometimes, they provide real-time updates on ongoing problems.
  • Use Third-Party Monitoring Sites: Websites like DownDetector can provide user-reported outages, offering a broader view of potential server problems.

If the servers are down, the only solution is to wait until Ubisoft resolves the issue.

2. Basic Network Troubleshooting

If the Ubisoft servers are operational, the problem likely lies within your own network connection. Here are some fundamental checks:

Restart Your Router and Modem

This is a classic troubleshooting step, but it often resolves connectivity issues.

  • Unplug both your router and modem from the power outlet.
  • Wait 30 seconds.
  • Plug the modem back in and wait for it to fully power on.
  • Plug the router back in and wait for it to fully power on.

Check Your Internet Connection

Ensure that you have a stable internet connection. Test your internet speed using online speed test tools to verify if you are getting the speeds you are paying for. Also, check if other devices on your network are experiencing connectivity problems.

Use a Wired Connection

If you are using a Wi-Fi connection, try switching to a wired Ethernet connection. Wi-Fi can be prone to interference, which may cause connection drops. A wired connection provides a more stable and reliable link.

3. Check Firewall and Antivirus Settings

Your firewall or antivirus software might be blocking Ubisoft Connect’s access to the internet.

  • Firewall Settings: Check your firewall settings to ensure that Ubisoft Connect and its associated processes are allowed to access the internet. You may need to add exceptions for the Ubisoft Connect executable files.
  • Antivirus Software: Temporarily disable your antivirus software and try launching Ubisoft Connect. If it works, add Ubisoft Connect to the antivirus’s whitelist or exception list.

4. Clear Ubisoft Connect Cache

Corrupted cache files can sometimes cause connection problems. Clearing the cache might resolve the issue.

  • Close Ubisoft Connect completely.
  • Press Windows Key + R to open the Run dialog box.
  • Type %LocalAppData% and press Enter.
  • Locate the Ubisoft Game Launcher folder and delete it.
  • Restart Ubisoft Connect.

5. Check Proxy Settings

Incorrect proxy settings can interfere with Ubisoft Connect’s ability to connect to the internet.

  • Open Internet Options (type inetcpl.cpl in the Run dialog).
  • Go to the Connections tab.
  • Click on LAN settings.
  • Ensure that “Use a proxy server for your LAN” is unchecked unless you are intentionally using a proxy.
  • If a proxy is required, ensure the settings are correct.

6. Update Network Drivers

Outdated network drivers can cause connectivity problems. Update your network drivers to the latest version.

  • Open Device Manager (search for it in the Start menu).
  • Expand the “Network adapters” section.
  • Right-click on your network adapter and select “Update driver.”
  • Choose “Search automatically for drivers” and follow the on-screen instructions.

7. Flush DNS Cache

Flushing your DNS cache can resolve issues related to DNS resolution.

  • Open Command Prompt as an administrator (search for cmd, right-click, and select “Run as administrator”).
  • Type the following commands and press Enter after each:
    • ipconfig /flushdns
    • ipconfig /registerdns
    • ipconfig /release
    • ipconfig /renew

8. Reinstall Ubisoft Connect

If none of the above solutions work, reinstalling Ubisoft Connect might be necessary.

  • Uninstall Ubisoft Connect through the Control Panel.
  • Download the latest version from the official Ubisoft website.
  • Install Ubisoft Connect.

9. Contact Ubisoft Support

If you have tried all the above steps and are still experiencing Error Dolphin 028, contacting Ubisoft Support is the best course of action. They can provide personalized assistance and investigate the issue further. Provide them with details of the troubleshooting steps you have already taken.

By following these steps, you should be able to resolve Error Dolphin 028 in Ubisoft Connect and get back to gaming.