Experiencing the frustrating “Wi-Fi connected, no internet” issue? The most common fix is to restart your modem and router. Unplug both from the power outlet, wait 30 seconds, plug the modem back in and wait for it to initialize, then plug in your router. If that doesn’t work, this guide will walk you through other effective solutions.

Understanding the Problem

Your device is connecting to your Wi-Fi network, but your router isn’t connecting to your internet service provider (ISP). This disconnect can stem from router issues, ISP outages, device settings, or physical obstructions.

Quick and Easy Fixes

Try these straightforward solutions first:

  • Restart your device: Reboot your computer, smartphone, or tablet.
  • Check the Wi-Fi signal strength: Ensure you’re within range of your Wi-Fi router.
  • Disable and re-enable Wi-Fi: Turn off Wi-Fi on your device, wait a few seconds, and turn it back on.

More Advanced Troubleshooting

If the quick fixes didn’t work, let’s delve into more detailed troubleshooting:

1. Check Your Internet Service Provider (ISP)

The problem might not be on your end.

  • Contact your ISP: Call their customer support or check their website for outage announcements.
  • Use a different device: Connect another device to your Wi-Fi to see if it can access the internet.

2. Investigate Router Settings

Incorrect router settings can prevent internet access.

  • Check the router’s web interface: Access it by typing the router’s IP address into a web browser (often 192.168.1.1 or 192.168.0.1 - check your router’s manual).
    • Verify the WAN (Wide Area Network) connection: Ensure the router is configured correctly to connect to your ISP.
    • Check the DHCP server: Make sure the DHCP server is enabled on your router.
    • Look for firmware updates: Install any available updates.

3. Examine Device-Specific Issues

The problem might be isolated to a specific device.

  • Forget and Reconnect to the Wi-Fi Network: “Forget” the network, then search for it again and re-enter the password.
  • Check the Device’s IP Address: Confirm that your device is set to “Obtain an IP address automatically” or “DHCP.”
  • Run the Network Troubleshooter:
    • Windows: Right-click on the network icon and select “Troubleshoot problems.”
    • macOS: Go to System Preferences > Network and click “Assist Me…”
  • Disable VPN or Proxy Server: Try disabling it temporarily.

4. Address Potential Conflicts

Sometimes, other devices or software can interfere with your internet connection.

  • Disable Firewall Temporarily: While not recommended as a permanent solution, temporarily disabling your firewall can help determine if it’s blocking internet access. Be sure to re-enable it immediately after testing.
  • Interference: Move other electronic devices away from your router.

When to Call for Help

If you’ve tried all of these steps and still can’t get online:

  • Contact your ISP: They can diagnose issues with your internet connection.
  • Contact a qualified technician: If you suspect a hardware issue with your router or modem, a technician can diagnose and repair the problem.